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FREE UK DELIVERY ON ALL ORDERS

RETURNS & REFUNDS

Don’t worry if you change your mind:

We all change our mind sometimes. If you would like to return your SockSnob order for any reason, we are delighted to offer our customers a full quibble-free refund on all items, provided they are returned unworn and with their original packaging. For orders from the UK, you simply have to send us the item(s) using the Freepost returns address label which is found on your invoice. When ordering from overseas, unfortunately the Freepost service is not available. In this case, you must pay for the postage and return your item(s) to:
If you are returning an item(s) but have lost or mislaid your freepost label, please use this address:

Sock Snob
Unit 3
Oakberry Road
Lutterworth
Leicestershire
LE17 4PP

N.B. If item(s) have been found to have faults only after they have been worn by the customer, please ensure they are washed before returning to us.

If you have had to pay duty to receive the goods from us and you return these, you will be able to claim a refund of the duty paid from your local customs authority. You will need to show them a proof of the duty you have paid and a proof that demonstrated that the items have been posted for export. This needs to be processed by your local customs authority, who will check and confirm it for you.
  • In cases where there has been an error on the part of SockSnob, or if the item is found to be faulty, we will refund your postage.
  • There is a returns or exchange section on the back of your invoce. Please fill this out and pack the paperwork along with your item(s). If the paperwork is not included, this could delay your exchange or refund..
  • When we receive your returned item(s), we will make a refund to the debit/credit card used to pay for your order. You will receive an email notification when your refund has been processed.
  • In a case where your returned item(s) reduce the value of your order below the £30 Freepost rate, you will be charged postage of £1.95 for orders below £10, £2.45 for orders below £20 and £2.95 for orders below £30.
  • Please be advised that although the majority of our items are fully returnable, we are only able to accept underwear or hosiery when they are returned unworn and in their full original packaging.
sock snob | return refund socks | socks full refund
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